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| Total Quality Management Programs - ACT•1's Commitment to Excellence |
ACT•1 values you and your business. Our commitment to quality has evolved into a system called Total Quality Management (TQM).
TQM services include:
- Guarantee of Response Time - We will contact you within 30 minutes of receiving your requisition to give you the status of our search efforts.
- On-Call Service - Our staff is available to you 24 hours a day, seven days a week.
- Cast On-Call - We can develop and maintain a pre-screened pool of qualified candidates ready to meet your staffing needs.
- Performance and Satisfaction Surveys - We seek feedback from both your managers and our assigned employees regarding quality issues.
- Quality Review Meetings - We conduct regular status meetings to review the quality of our performance.
- Online Management Reports - Customized reports help you track your staffing costs and employee usage.
ISO 9001 Certification - Stringent Internationally Recognized Quality Standards
As part of our TQM focus, ACT•1's corporate office is ISO-certified and adheres to strict, internationally recognized guidelines for quality and process development. All ISO-certified ACT•1 locations use the same ISO-approved business model, which assures you of consistency and repeatability in the engagement and management of temporary workers.
Quality Metrics Program - Measuring for Results
To ensure that our quality goals are met, ACT•1 has implemented specific programs designed to measure, manage, and report the quality of our performance. Our Quality Metrics Program measures and reports such information as:
- The Number of Job Orders Received vs. the Number Filled
- Average Response Time
- Replacement Ratio
ACT•1 is committed to delivering human resource solutions that meet or exceed your expectations in a timely and cost-effective manner. Total Quality Management is one way ACT•1 demonstrates that commitment. Your satisfaction is our ultimate goal.